Shipping policy

Shipping Policy (UK & EU)

1. Delivery Areas

We currently ship to addresses within the United Kingdom and the European Union. At this time, we do not ship outside these regions.

2. Processing Times

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2:00 PM or on weekends will be processed the next working day.

During peak periods (such as holidays or promotions), processing times may be slightly longer.

3. Shipping Methods & Delivery Times

United Kingdom

  • Standard UK Delivery: 2–4 business days after dispatch

European Union

  • Standard EU Delivery: 4–8 business days after dispatch

Delivery times are estimates and begin once your order has been dispatched, not from the time of purchase.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order value:

United Kingdom

  • Standard Delivery: £4.95
  • Free Delivery: Available on orders over £49.99 (if applicable)

European Union

  • Standard Delivery: €9.95
  • Free Delivery: Available on orders over €49.99 (if applicable)

All shipping fees are clearly displayed before you complete your purchase.

5. Customs, Duties & Taxes (EU Orders)

Orders shipped to the European Union may be subject to import duties, VAT, and other taxes upon arrival in the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated at checkout.

We recommend checking with your local customs office for more information before placing your order.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available), allowing you to monitor your delivery.

7. Delivery Issues

If your order has not arrived within the expected timeframe, please contact us at [your email address] with your order number.

Please ensure that your delivery address is accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete address details.

8. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.

9. Contact Us

If you have any questions about shipping, please contact us at:
Email: service@trendhomedepot.com